Training modules for healthcare professionals and peer workers

We understand this can be a concern for teams, but rest assured, the early warning signal system is designed with patient safety as the top priority. It's a collaborative approach, tailored to fit the way your team works.

When an early warning signal is triggered:

• It is first sent to the healthcare provider who registered the patient in the system
• We also send the alert to an appropriate admin email where possible
• Some services prefer using a shared duty email, which we can accommodate

Once an alert is triggered, there is an agreed time window in which any team member can log into CareLoop and indicate what action is being taken. The system offers flexible options that reflect real-world scenarios, including:

• Patient is on holiday
• Has an upcoming appointment
• Is already receiving care
• Other relevant situations

There's also a free-text field to add any extra details.

If a response is logged within the agreed time, the alert is marked as resolved, and no further action is taken.

If an alert isn't responded to within the agreed time, it will be flagged to one of our service delivery managers, who will reach out to your team to check in.

Absolutely! CareLoop uses a specialised and unique question set called EMPOWER, which is based on several leading patient-reported outcome measures including the PANSS and CDSS. EMPOWER has been rigorously tested and proven to be highly effective and accurate in tracking mood and symptoms.

The system employs branching question logic, meaning that if a patient provides a negative response to a particular symptom, they will be prompted with follow-up questions to explore the issue in more detail. This helps both the patient and clinician gain a clearer understanding of the specifics of the concern.

You're welcome to review the full list of questions, just email support@careloop.health and we will send you a copy.

CareLoop's specialised algorithm was designed with real-world use in mind, ensuring it remains flexible and practical for patients. Reliable and accurate data can be gathered from as little as 3 days of use per week.

However, we always encourage users to engage with the app daily, if possible. Regular use reduces the likelihood of missing key events or triggers that could provide valuable insights into their condition and inform clinical decision-making.

Our goal is to balance ease of use with the ability to capture meaningful data, ensuring both patients and clinicians get the most out of CareLoop.

CareLoop was designed to integrate seamlessly into your existing workflows, and we understand that every patient is unique. Just as not all medications are suitable for everyone, CareLoop may not be the right fit for every individual.

However, we encourage you to offer the app to all your patients unless there's a specific reason not to. Our research shows that many patients find using CareLoop to be a positive experience, helping them take back control and ownership of their condition while fostering a sense of proactivity in managing their health.

There's no strict requirement for the number of users to sign up—our goal is to support you in providing the best care possible for those who may benefit from it.

CareLoop's app access process was designed with patient engagement, making it as seamless as possible to onboard and transition for users. If a patient wishes to change devices, they can follow these simple steps:

• Go to the Settings section of the CareLoop app.
• Scroll down and select 'Delete App'. This will remove their account from the current device, but all their data remains safely stored on our servers.
• To set up the app on a new device, the patient will need their pairing code or QR code, which was created by the healthcare professional during the initial account setup. This code can be accessed at any time by a healthcare professional via the CareLoop dashboard:
• Go to the patient's profile.
• Click 'Mobile Setup' to view the pairing code or QR code.

First and foremost, don't panic. It's not uncommon for some individuals to experience heightened stress or discomfort when using CareLoop for the first time.

If you feel it's appropriate and safest to do so, instruct the patient to delete the app and cease using it. In our research studies, we've found that any negative reactions to the app cease once its use is discontinued. Patient safety and well-being are our top priorities.